Water and Sewer Billing Department
The City of Marengo Water and Sewer Billing Department is located at:
Marengo City Hall
132 E. Prairie Street
Marengo, IL 60152
Hours of Operation: Monday, Tuesday, Thursday-11:30am to 4:30pm
Billing Clerk: Utility Billing Clerk
Phone: 815-568-7112 – EXT. 220
Fax: 815-568-7130
Email: utilitybilling@cityofmarengo.com
2022 Annual Water Quality Report
2022 Water Quality Report**Well Sample Testing– The McHenry County Department of Health recently stopped offering discounted well sample testing to residents of McHenry County. To view of recommended laboratories, click HERE.
Contact the Billing Clerk for:
- Water/Sewer Billing questions or inquiries Water /Sewer billing payment plans
- Water quality issues (rusty water, water odor) Sewer backups
- Water meter installation
- Final Water/Sewer meter readings
After hours or on weekends, Water/Sewer bills can be dropped off in the 24 hour drop box located at both City Hall doors. Currently, Water/Sewer bills can be paid by check, cash or credit card. Payments can also be made online by clicking here.
Water conservation is important. Conserving water is not only important for the future of our planet, but it will help with keeping your water bills low.
Some helpful water conservation tips are:
- Check your toilet for leaks by putting food coloring into the water tank. If the food color appears in the toilet bowl, you have a leak.
- Check your water softener to see if it is over charging.
- Check your hot water heater for leaks.
- Check for leaks in pipes, hoses, faucets and couplings.
- Water your lawn only when it is needed and always water during the cool part of the day.
- Check for running hoses or sprinklers.
- Use your automatic dishwasher only for full loads.
- For information on the water consumption and the expense of leaks visit the USGS website
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When Do I Get A Water Bill?
The City of Marengo is split into 3 billing sections. The first number of your billing account number will tell you what section you are in.
Section 1
Billed February 1, Due March 1 for the months of October, November and December.
Billed May 1, due June 1 for the months of January, February and March
Billed August 1, due September 1 for the months of April, May and June
Billed November 1, due December 1 for the months of July, August and September
Section 2
Billed December 1, due January 1 for the months of August, September and October
Billed March 1, due April 1 for the months of November, December and January
Billed June 1, due July 1 for the months of February, March and April
Billed September 1, due October 1 for the months of May, June and July
Section 3
Billed January 1, due February 1 for the months of September, October and November
Billed April 1, due May 1 for the month of December, January and February
Billed July 1, due August 1 for the months of March, April and May
Billed October 1, due November 1 for the months of June, July and August
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Boil Order FAQ’s:
What is a Precautionary Localized Boil Order?
Precautionary Localized Boil Orders are issued to water customers when pressure in the distribution system drops below 20 pounds per square inch (PSI). Precautionary Localized Boil Orders are issued because it is possible, but unlikely, that bacteria can enter the water system when pressure in the line drops below 20 PSI. The boil order is “precautionary” because there is no evidence of contamination. The boil order is “localized” because only a relatively small portion of the system has experienced a pressure drop below 20 PSI. State Regulations require the issuance of Precautionary Localized Boil Orders when pressure in the system is reduced to below 20 PSI.
What is the reason for the Precautionary Localized Boil Order?
The most common reason for Precautionary Localized Boil Orders is loss of pressure due to a watermain break or a shut down on a segment of the watermain distribution system. Occasionally during construction projects Precautionary Localized Boil Orders are issued because watermains must be depressurized to facilitate the work.
How will I know when a Precautionary Localized Boil Order is in effect?
Information will be provided to impacted properties through door hangers. The door hangers will include the time/date when the boil order will be lifted. If the City feels the need to extend the boil order beyond the time and date listed on the door hanger, a second door hanger will be provided. Please note, unless notified otherwise, the boil order will expire on the time and date listed on door hanger.
The City will also provide Boil Order updates and information on the Village’s website and social media pages. Website: https://www.cityofmarengo.com/; https://www.facebook.com/MarengoPublicWorks; https://www.facebook.com/MarengoIllinois.
Can I drink tap water during a Boil Order?
No, during a boil order water should be boiled for 5 minutes before drinking, washing fruits/vegetables, making ice, or brushing teeth.
Can I shower or bath during a Boil Order?
Yes, it is safe to shower or bath during a boil order. The primary concern is that water not be consumed. When bathing infants and very young children that might ingest water during baths, it is recommended to bath them with water that has been boiled for 5 minutes and cooled to a safe temperature for bathing.
Can I wash clothes during a Boil Order?
Yes, it is safe to wash clothes during a boil order provided detergents are used.
Can pets drink tap water during a Boil Order?
It is recommended that pets only be given water that is safe for human consumption.
Can I wash dishes during a Boil Order?
The affected water may be used for dishwashing if a dishwashing machine is used. If dishes are hand washed, boiled water or bottled water should be used. The affected tap water may be used if the clean dishes are immersed for at least one minute in a sink of water to which one full tablespoon of regular household bleach has been added.
If I have any other questions?
Please call Public Works at 815-568-7112 Extension 211
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